We've lost the shoulder straps for our Bumbleride and even though the items weren't listed on the website, Laura and her colleagues were incredibly helpful. Given the Covid situation and mostly everyone has been working from home at Bumbleride, they somehow managed to process the order and get the much needed shoulder straps delivered in a timely manner. Just for this experience alone I would recommend such a good company like Bumbleride, which would go above and beyond for their customers.
This product is a great product. It does what it is supposed to do. It straps my kid in place. The customer service piece was amazing.