We want you to love your new Bumbleride product, but if for some reason you need to return it there are a few guidelines we ask you to keep in mind:
We offer free returns on all strollers and accessories ordered directly from Bumbleride.com for a period of 30 days from the date of purchase, as long as the product is in NEW condition with ALL packaging and materials included (excluding Hawaii and Alaska). The stroller can be opened and used inside a home but cannot be used outside. The customer is responsible for shipping charges when returning replacement parts or when returning outside of the 30-day trial period.
- Items may be opened; however, returns must be new, unused and in their original packaging including all accessories and operating manuals. Missing packaging, accessories or operating manuals WILL VOID a return.
Only customers who have purchased from Bumbleride.com are eligible for a return under these guidelines. All other customers must contact the vendor from which they purchased the product. We are unable to process any returns, exchanges, credits or refunds for any product purchased outside of Bumbleride.com.
Returns received after the 30-day timeframe may be subject to a 10% restocking fee or refusal of refund depending on the condition of the product.
Bumbleride is not responsible for return shipments lost or delayed in transit.
If you are interested in returning your stroller or accessory you can contact us at firstname.lastname@example.org to begin the process.
Once we receive your return, we will review the package and if approved, will offer a refund of the amount paid for the stroller, accessory, or replacement part. The credit will process to your original form of payment in 7-10 business days. Original shipping and delivery fees are non-refundable
PLEASE NOTE: Due to enhanced safety protocols at our warehouse, it may take up to 14 business days for our team to process your return and issue a credit. We thank you for your patience.
If you are returning a replacement part, you may use whichever shipping method you choose to return to:
Attn: Returns Dept
2345 Kettner Blvd
San Diego, CA 92101